Compliments, Suggestions, Concerns or Complaint Form

All feedback is appreciated as it helps us to improve our care and service to patients. Our aim is to make an initial response to your feedback within 3 working days.

Thank you for your understanding.

Personal Details

Patient Full Name *

Patient Date Of Birth *

Your name if different from name above

Phone Number

Email Address

Compliment, Suggestion, Concern Or Complaint

I understand that this form collects my name, date of birth and any other personal information that I choose to provide. This is to confirm I am registered with the practice or identify that a third party complaint is being made; to allow the practice team to contact me and to update the medical records held by them and their partners in the NHS. I understand that I am able to read the privacy policy (located in the website footer) to discover how they protect and manage my submitted data. *

I consent to the practice collecting and storing my data from this form and understand anything not relating to this form will not be actioned

DETAILS OF COMPLIMENT, SUGGESTION, CONCERN OR COMPLAINT. IN CASES WHERE YOU ARE RAISING A CONCERN OR A COMPLAINT, PLEASE HELP US BY PROVIDING AS MUCH INFORMATION AS POSSIBLE, LETTING US KNOW WHAT HAPPENED, WHO WAS INVOLVED, WHEN IT HAPPENED AND WHAT YOU WANT US TO DO TO PUT THINGS RIGHT. THE COMPLAINTS MANAGER, OR THEIR REPRESENTATIVE, WILL RESPOND WITHIN THREE BUSINESS DAYS TO ACKNOWLEDGE YOUR CONCERN OR COMPLAINT. WHERE YOU HAVE RAISED A COMPLIMENT, WE SINCERELY APPRECIATE YOUR KIND WORDS AND ACKNOWLEDGEMENT OF OUR EFFORTS. WHERE YOU HAVE RAISED A SUGGESTION, PLEASE BE ASSURED THAT WE TAKE ALL FEEDBACK SERIOUSLY AND WILL REVIEW YOUR COMMENTS AND SHARE YOUR FEEDBACK WITH THE TEAM. THANK YOU. *

Is this a Compliment?

Yes No

Is this a Suggestion?

Yes No

Is this a Concern?

Yes No

IS THIS A COMPLAINT?

Yes No

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Page last reviewed: 25 November 2025
Page created: 07 September 2022

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Compliments, Suggestions, Concerns or Complaint Form

Compliments, Suggestions, Concerns or Complaint Form

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