You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS

Information in the 'You and Your General Practice' document is provided and directed centrally and is subject to national review.  The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software and other physical, legal, contractual and safety constraints, as well as central factors and resources outside the control or gift of the practice.