Request an Appointment or make an Admin Enquiry

Accurx banner

We aim to review medical requests on the day they are submitted.  Routine medical and administrative requests are reviewed within 5 working days.  Please note that all calls are recorded for training and monitoring purposes.

Cancel an Appointment

We need you to let us know if you are unable to attend your appointment so that we can offer it to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have missed the appointment. Persistent offenders may be removed.       

When our the day capacity has been reached

When we are at full capacity; you may be advised to seek medical advice through 111, the Ask First App or a local pharmacy.     This is to enable you to be triaged, seen or treated by an appropriate clinician.    

Interpreter

If you require an interpreter to attend with you when you see our clinicians, please let us know when requesting your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen and may be asked to re-book for another day.

 

 

Follow Up Appointments

If the clinician recommends a follow up appointment then this will usually be arranged at the time of the consultation.  Most follow up appointments will be a telephone consultation.  If this is not arranged then please contact us to request an appointment, explaining what the clinician had recommended. 

Home Visits

Home visits are for housebound patients.     

If you need a home visit, please ring the surgery before 10.30am.  We can then review and prioritise requests.

Clinicians who may be assigned to visit you include GPs, Registrars and Paramedics.

Nurse Appointments between 7am and 8am

For pre-booked nurse appointments at the health centre between 7am and 8am, please use the side door next to the main entrance and press the buzzer for access. 

Training Practice

Your appointment may be with a GP Registrar, they are fully qualified doctors who have gained experience in hospital settings and are completing additional training to become a GP.

Medical students sit in on consultations and may carry out the initial consultation.  The consultations are followed up with the qualified GP.

Video consultations, for learning purposes are sometimes carried out. If you object to this, please let us know.

Page last reviewed: 16 February 2026
Page created: 07 September 2022