Prescriptions

Need help ordering your repeat prescription? You can follow our digital assistant by clicking the link to the left.

You can order your repeat prescription in the following ways:

• NHS App: download from www.nhs.uk/nhs-app and set up your NHS account to order securely.  You can also track requests, see when your prescription has been approved and view your nominated pharmacy.  Carers can request proxy access to order on behalf of the person they care for.
• Patient Access: log in with your account to order repeat prescriptions directly from the health centre.  This request goes straight to your GP, helping reduce delays and errors.
• Prescription Request Slip: Use the slip attached to your repeat prescription and post it into the surgery drop box (located outside the health centre door).  If you don't have one you can ask your pharmacy to print the slip for you.

Please note: you can no longer order prescriptions by email and pharmacies cannot order on your behalf.  This change helps reduce medicine waste, prevent errors, and give you more control over your prescriptions.

When ordering medication online: please only include prescription-related notes.  Appointment requests, test results, or health concerns will not be processed this way.  For medical issues or bookings, please contact the health centre directly using the usual methods.

Remember

• Allow 5 working days for the surgery to process your request, plus 2-3 days for the pharmacy to dispense it.
• You can order up to 10 working days in advance.
• Only order what you need.  GP practices can prescribe up to 56 days' supply (where appropriate) so you may only need to order once every 8 weeks.
• Requests will not be processed if you already have more than a 2-week supply (unless clinically necessary).
• For 'as required' medicines (e.g. pain relief) only order when you genuinely need more.

Tracking your Prescription request

Through the NHS App you can:

• Track your prescription request in real time.
• See when your GP has approved it.
• Check if your pharmacy has dispensed it.
• Change your nominated pharmacy if needed.  If you haven't nominated a pharmacy, the NHS App will generate a barcode that you can take to any pharmacy of your choice.

For more help, see  Request or view prescriptions - NHS App help and support - NHS

If you have a long-term condition, you will first be invited to a face-to-face pre-annual review appointment around your birthdate. This appointment helps us review your results and prepare for the next step. You will then be invited to a second appointment (either face to face or telephone) for your annual long-term condition and medication review with a nurse, pharmacist, or GP. This review ensures that your medications are prescribed appropriately, optimised, and are safe. You will receive up to two reminders for both appointments. If you do not book or attend these appointments, your GP may reduce or suspend your medication supply for safety reasons. This is done for patient safety and will be reversed once the annual review is completed.