The health centre will be closed on Tuesday 14th May, from 1pm for our monthly training afternoon.  If you require assistance after this time, please contact 111.  We will re-open as usual on Wednesday 15th May.

Our next training afternoon will be Wednesday 5th June.

Thank you for your understanding.

You can give feedback on your care, whether good or bad, in a number of ways.

CQC have a facility on their website at cqc.org.uk/give-feedback-on-care.  You can easily locate it by searching 'CQC give feedback on care' on google.

We are now able to process prescriptions to the new Jardines Pharmacy on Berryfields.  If you would like to change your nominated pharmacy, you can do this on the NHS app, or you can let us know when you order your next prescription.  Our team are currently working through our list of patients that have already advised us that they would like to change to this new pharmacy.  

Berrycroft Community Health Centre is not offering the Covid-19 spring booster vaccine. However, there are other ways to arrange a vaccine:

• You can call 119 free, and someone will help you book an appointment.
• Or, you can book online using this link: Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk)
• Local pop-up clinics and offers can be found here, more dates added regularly: Covid-19 spring boosters 2024 - Stay Well (staywell-bob.nhs.uk)

Remember: If you are aged 75+, or are at high risk due to being immunosuppressed, you don't have to wait for an NHS invite to book a Covid-19 spring booster vaccine: You can book now using the above telephone number and link.

Community pharmacy opening hours for the 6 May Bank Holiday have now been published. Please see the documents for further details:

• Buckinghamshire
• Oxfordshire
• Berkshire West

Pharmacies are only listed if they have notified NHS England that they will be open.

A map of the pharmacies that will be open on the Bank Holidays can be found here.

The new Jardines Pharmacy on Berryfields is not currently showing on the NHS England site and the linked computer system.  We are therefore currently unable to forward prescriptions to this location.  We have notified the pharmacy in order that they can take any appropriate action and we will action any change of pharmacy requests as soon as their information is accessible to us.  In the meantime, please continue to request and collect your prescriptions from your current pharmacy.  Thank you for your patience and understanding whilst the pharmacy works to resolve the issue.  

Thank you for your patience yesterday whilst we experienced issues beyond our control with our telephone system.  Please be assured that we are actively monitoring the situation today.  It appears that the problem has been resolved at present. 

We are currently experiencing issues with our telephone system which are beyond our control.  Incoming calls are now being diverted to a temporary number which may cause some delays for callers.  If you select the call back option, we will contact you as soon as we can.  We appreciate your patience and understanding whilst we work hard to resolve this issue.

We have released a statement which details the reasons for the current appointment issues, what we are doing about the problem and what patients can do to help.  This can be found in the drop down menu on the front page of this website, under Patient leaflets & Newsletters.  

Please remember that your local pharmacist can help with seven common conditions, which are:

• Sinusitis
• Sore throat
• Earache (children)
• Infected insect bite
• Impetigo
• Shingles
• Urinary tract infection (women)

The health centre will be closed on Wednesday 7th February, from 1pm for our monthly training afternoon. If you require assistance after this time, please contact 111.  The practice will re-open as usual on Thursday 8th February. 

Wednesday 13th March 2024

Wednesday 17th April 2024

Tuesday 14th May 2024 

Thank you for your understanding.

Please be aware that we are currently experiencing a high volume of calls from patients seeking appointments for cough and cold viruses. This surge in demand is limiting the availablity of appointments for those with urgent medical needs. 

In line with guidance from the Royal College of General Practitioners, we kindly ask that you consider three important questions before requesting an appointment: 

1: Can I manage my symptoms through self-care measures?

2: Is it possible to find relevant information and advice on the NHS website?

3: Have I consulted with a pharmacist for guidance on managing my symptoms?

By asking yourself these questions, you can help ensure that our limited appointment slots are reserved for patients who truly require immediate medical attention. 

If your condition is urgent or worsening, please dont hesitate to contact us, and we will do our best to accommodate you. Thank you for your understanding and cooperation during this busy time. 

We currently have significant GP shortages due to sickness.  This means that we have very limited appointments today which will only be allocated to those with urgent need.  Please consider using other services such as Ask First, NHS 111 or your local pharmacy wherever possible.  We apologise for any inconvenience.

The health centre will be closed on Wednesday 17th January, from 1pm for our monthly training afternoon. If you require assistance after this time, please contact 111.  The practice will re-open as usual on Thursday 18th January.

Wednesday 7th February 2024

Wednesday 13th March 2024

Wednesday 17th April 2024

Tuesday 14th May 2024 

Thank you for your understanding.

Please see this link for expert advice from the NHS, on helping babies and young children when they are unwell. CCG_Booklet_21_v1.1_g (icb.nhs.uk)

Thank you for your understanding this lunchtime as we checked reasons for accessing the health centre car park.  This was to ensure those parking were patients with business at the health centre.  This followed on from a previous experience where there was gridlock, with patients missing appointments, others queueing for up to an hour to leave the car park and no ambulance access should this have been required.  We did have spaces remaining today, however this would not have been the case had we not turned away approximately 75 cars.  Thank you once again for your understanding.  

Due to clinical staff sickness, we are currently having to operate a limited service with skeleton staff and believe this may continue throughout this week.  Our remaining staff are doing everything they can to see as many patients as possible.  Please consider using other services such as Ask First, NHS 111 or your local pharmacy wherever possible.  We apologise for any inconvenience.

Following recent incidents of aggressive behaviour towards staff, we have taken the decision to change our door opening policy.

Our NHS contract requires us to be available to the public between the hours of 8am and 6.30pm, either in person or by telephone.  At present the health centre is open from 7am for pre-booked nurse appointments only.  However, we are experiencing an increasing number of patients arriving from this time with other enquiries or waiting to join the appointment queue.

From Monday 27th November 2023 the main doors will remain closed until 8am.  Only patients with pre-booked nurse appointments will be admitted to the building before 8am.  Access for these patients will be possible by pressing the intercom buzzer located at the small entrance door to the left of the main surgery entrance.

The receptionist will only permit access, before 8am, to patients with a pre-booked nurse appointment.

On this day, we will also be changing the time we open our phone lines from 8.30am to 8am.

Therefore, all appointments will be available to be booked at the same time each day, whether in person or on the telephone, which means our current ticketing system will no longer be used.

Paper prescription requests can be posted in the drop-off box to the right of the main door throughout the day at any time, however we encourage, where possible, that patients request their prescriptions electronically via the NHS app.

Appointment requests and all other enquiries will be dealt with from 8am onwards.

We have listened to your feedback regarding the appointment booking system and we hope that these changes will solve the current issues.

We thank you for your understanding.

The practice will be closed on Wednesday 15th November, from 1pm, for our monthly training afternoon.  If you require assistance after this time, please contact 111.  The practice will re-open as usual on Thursday 16th November. 

There will be no training afternoon in December.  Future training dates are as follows:

Wednesday 17th January 2024

Wednesday 7th February 2024

Wednesday 13th March 2024

Thank you for your understanding. 

The practice will be closed tomorrow, Wednesday 11th October from 1pm, for our monthly training afternoon.  If you require assistance after this time, please contact 111.  The practice will re-open as usual on Thursday 12th October.  Thank you for your understanding.

We are now offering all patients an option of support in getting set up and using online apps.  AskFirst and the NHS App allow you to complete tasks online without having to ring the surgery, like looking at your medical record and test results, requesting prescriptions, checking your referral and many more!

By using the digital assistant, you will be able to access step by step guides on how to download and/or use functionalities within our online apps.

Due to high levels of sickness within our clinical team, we apologise that our appointment slots were very limited today.  Please consider using other services such as Ask First, NHS 111 or your local pharmacy wherever possible.  We apologise for any inconvenience and thank you for your understanding during this challenging time.