Job Title: Prescription Clerk

Job summary

An exciting opportunity is available to join our thriving, friendly, high achieving practice team. Berrycroft Practice is now working from our brand-new, purpose-built Health Centre in Berryfields, Aylesbury. We are looking for a prescription clerk to join our existing team.

As a prescription clerk you will ensure medication requests are completed accurately and efficiently following protocol.

Employee Benefit

We pride ourselves in offering flexible working patterns and supporting the health and wellbeing of our employees. We offer all employees competitive benefits and annual leave, promote education and training, and offer an employee assistance programme.

Job responsibilities

There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

• Accurate and timely processing of both electronic and paper prescription requests following the correct protocols
• To liaise with patients and pharmacies regarding queries and requests
• To ensure that patients queries on medication are highlighted to the relevant GP
• Ensure up to date patient information is recorded
• Informing patients when a medication review is required and booking in for pre-annual review checks, or interim monitoring checks and medication review appointments
• There will be opportunity to participate in medication-related audits and searches to improve our prescribing safety
• To always adhere to patient confidentiality

Person Specification (Essential)

• Experience of a front facing customer role
• Background in administration.
• Excellent communication skills (written, oral and presenting).
• Confident with multiple forms of technology.
• Competent IT skills.
• High attention to detail.
• Ability to maintain high confidentiality at all times.
• Ability to work autonomously.
• Ability to receive and provide complex information which may be sensitive.
• Able to understand basic health needs of patients in their care.
• Adaptable to changing priorities and targets.
• Excellent interpersonal skills.
• Motivated and proactive.
• Positive mindset.
• Shows care and compassion.
• Supportive of other team members.
• Professional and open to feedback.
• Confident, assertive and resilient.
• Flexible and cooperative.
• Ability to work under pressure.
• Able to deal with change.
• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.
• Full UK driving license, with vehicle access.

Person Specification (Desirable)

• Experience in busy call handling environment
• NHS/ Primary care general practice experience
• Experience using healthcare systems such as EMIS and Docman

Job Types: Part-time, Permanent